Return eligibility

If you are not completely satisfied with your Impuria Jewelry purchase, please review our return, refund, and exchange policies below.

Our return policy lasts 30 days from the date of fulfillment. If more than 30 days have passed since your purchase, we are unable to offer a return.

To be eligible for a return, items must be unused, unworn, in new condition, and returned in their original packaging. All returns are subject to validation and approval at Impuria Jewelry's discretion.

Impuria Jewelry monitors return activity for abuse. If excessive or potentially fraudulent return activity is detected, Impuria Jewelry reserves the right to refuse future returns from that customer.

Single Return Per Order

All eligible items being returned from an order must be included in the same return request and returned together in a single shipment.

Additional return requests submitted after a return request has been approved, processed, or completed will not be accepted.

Final sale items

Final sale items cannot be returned, refunded, exchanged, or issued store credit.

• Items purchased using discount codes, promotional offers, sale pricing, clearance pricing, or gift cards are final sale.
• Shipping costs are non-refundable.
• Gift cards are non-refundable.
• Items from our 14K Solid Gold Collection are final sale.
• Digital products are final sale.

If a final sale item is returned to us, no refund, exchange, or store credit will be issued.

Refunds

We do not process refunds back to the original payment method. Original shipping charges are non-refundable. Any returns sent directly to our warehouse without an approved return request may not be processed.

Return process

All return requests must be submitted through our Returns Portal. Our customer service team is unable to manually process returns outside of the portal.

1. Submit your return request through our Returns Portal.
2. If your request is approved, you will receive return instructions by email.
3. If the portal does not allow a return request, your order is not eligible for return.

Return shipping instructions

Once your return request has been approved, securely package the item along with your order information and return authorization number. After shipping your return, please upload your tracking number through the Returns Portal to help expedite processing.

Customers are responsible for purchasing their own return shipping label. We strongly recommend using a trackable shipping service, as Impuria Jewelry is not responsible for returns that are lost, delayed, or damaged in transit.

For all international returns, customers must clearly identify the shipment as a return and comply with all applicable customs declaration requirements.

Any fees incurred due to improper declarations, inaccurate documentation, or failure to identify the package as a return may be deducted from your store credit or may result in the return being refused.

Please allow up to 3 weeks for your return to be processed after it has been received at our warehouse.

Exchanges

We do not offer direct exchanges. Eligible items may be returned through our Returns Portal. Once approved and processed, you will receive Impuria Jewelry Store Credit that can be used toward a new purchase.

Return shipping costs

Customers are responsible for all return shipping costs. Shipping costs are non-refundable. Any customs, duties, carrier fees, or other charges incurred during the return process may be deducted from your store credit.

Cancellations & order changes

Orders begin processing shortly after payment is accepted. Because of this, changes or cancellations cannot be guaranteed once an order has been placed.

Once an order has been sent to our fulfillment center, it cannot be changed or cancelled. If a cancellation exception is approved, the refund will be issued as Impuria Jewelry Store Credit.

Incorrect or incomplete addresses

Customers are responsible for providing a complete and accurate shipping address and phone number at checkout. Impuria Jewelry is not responsible for orders that are delayed, lost, returned, or undeliverable due to incorrect or incomplete shipping information provided by the customer.

Orders returned due to an incorrect or incomplete address are not eligible for a refund, replacement, or store credit.

If a package is returned to our facility, the customer may request that the order be reshipped. The customer is responsible for all reshipment costs, return shipping charges, duties, taxes, and any applicable carrier fees.

Please carefully review your shipping information before placing your order.

Unclaimed packages, refused delivery & customs fees

Customers are responsible for monitoring their shipment and collecting their package from the carrier, local post office, or customs office when required.

Failure to collect a package, refusal of delivery, or failure to pay required customs, duties, taxes, import fees, brokerage fees, or carrier fees does not qualify for a refund, replacement, or store credit.

Orders returned due to refusal of delivery, unpaid customs or duties, or failure to collect the package are not eligible for a refund, replacement, or store credit.

If a package is returned to our facility, the customer may request that the order be reshipped. The customer is responsible for all reshipment costs, return shipping charges, duties, taxes, and any applicable carrier fees.

Delivered but not received

Once a package has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer. Impuria Jewelry is not responsible for packages that are lost, stolen, or missing after delivery has been confirmed by the carrier.

Customers should first check with household members, neighbors, building management, mailrooms, and the shipping carrier before contacting us regarding a missing package.

Customers may be required to submit a missing package claim directly with the shipping carrier and provide Impuria Jewelry with the claim or case number before we can assist further.

• File a USPS claim
• File a Canada Post claim
• File a UPS claim

Impuria Jewelry reserves the right to deny claims where the shipping carrier confirms successful delivery to the address provided at checkout.

Ordering the wrong item

Customers are responsible for selecting the correct jewelry style, gauge, diameter, post length, metal color, and quantity before placing an order.

Ordering the incorrect item does not qualify an order for a refund outside of our standard return policy. Please carefully review all product specifications before completing your purchase.

Defective items

We stand behind the quality of our products. If you believe you have received a defective item, please contact our customer service team within 30 days of delivery and provide clear photographs of the issue.

All defect claims are subject to inspection and approval by Impuria Jewelry. We reserve the right to determine whether an item qualifies as defective.

Items damaged due to normal wear and tear, improper use, accidental damage, improper insertion or removal, modification, loss, theft, exposure to harsh chemicals, or failure to follow care instructions are not considered defective.

Variations in size, color, stone placement, or appearance that are consistent with normal manufacturing tolerances are not considered defects.

If a defect claim is approved, Impuria Jewelry may, at its sole discretion, provide a replacement item, store credit, or another appropriate resolution.

Chargebacks & payment disputes

Initiating a chargeback or payment dispute does not override the terms of this policy.

Impuria Jewelry reserves the right to provide order records, tracking information, delivery confirmations, customer communications, return records, and policy acknowledgements to the payment processor or financial institution as evidence during dispute investigations.

Customers who initiate fraudulent or abusive chargebacks may be restricted from making future purchases from Impuria Jewelry.

Last updated: June 17, 2026