Shipping Policies
Shipping Policy
Please review our shipping rates, processing times, customs policies, and delivery information before placing your order.
Free Canadian shipping on orders over $150 USD.
Free international shipping on orders over $170 USD.
Quick Shipping Summary
- Orders are processed within 1–10 business days.
- Delivery times are estimates and are not guaranteed.
- Free U.S. shipping on orders over $70 USD.
- Free Canadian shipping on orders over $150 USD.
- Free international shipping on orders over $170 USD.
- Customers are responsible for entering a complete and accurate shipping address.
- International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other government-imposed charges.
- Refused, abandoned, returned, or unclaimed packages are not eligible for refunds, replacements, or store credit.
Shipping Rates
| Location | Cost | Shipping method | Order amount |
|---|---|---|---|
| USA | FREE | USPS Ground Advantage | Orders over $70 USD |
| USA | $8.99 USD | USPS Ground Advantage | Orders under $70 USD |
| Canada | FREE | Canada Post Shipping | Orders over $150 USD |
| Canada | $20.99 USD | Canada Post Shipping | Orders under $150 USD |
| All other countries | FREE | International Tracked Shipping | Orders over $170 USD |
| All other countries | $34.99 USD | International Tracked Shipping | Orders under $170 USD |
Delivery times are approximate. Saturdays, Sundays, and holidays are not considered business days.
Processing times & shipping dates
Orders are processed within 1–10 business days. Orders ship Monday through Friday, excluding holidays.
Estimated delivery times begin once your order has shipped, not when the order is placed.
Packages do not ship from our distribution centers on major holidays, including New Year's Day, Martin Luther King Jr. Day, President's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.
Shipping locations
We ship to all 50 U.S. states, Puerto Rico, Guam, APO/FPO boxes, Canadian provinces and territories, and most international countries.
If your country is not listed at checkout, please add your items to your cart and estimate shipping here.
Tracking information
Once your order ships, you will receive a shipping confirmation email containing your tracking information.
You can track your order at any time using the tracking link in your shipping confirmation email or by logging into your Impuria Jewelry account.
Please allow up to 48 hours after shipment for tracking information to begin updating with the carrier.
Shipping delays
Estimated delivery times are provided by the shipping carrier and are not guaranteed.
Impuria Jewelry is not responsible for shipping delays caused by weather, customs inspections, carrier delays, labor disruptions, natural disasters, high-volume shipping periods, incorrect shipping information, or events outside of our reasonable control.
Incorrect or incomplete addresses
Customers are responsible for providing a complete and accurate shipping address and phone number at checkout.
Impuria Jewelry is not responsible for orders that are delayed, lost, returned, or undeliverable due to incorrect or incomplete shipping information provided by the customer.
Once an order has shipped, we are unable to change or update the shipping address.
If there is an issue with your shipping address, please contact our customer service team as quickly as possible here.
Orders returned due to an incorrect or incomplete address are not eligible for a refund, replacement, or store credit.
If a package is returned to our facility, the customer may request that the order be reshipped. The customer is responsible for all reshipment costs, return shipping charges, duties, taxes, and any applicable carrier fees.
Unclaimed packages, refused delivery & customs fees
Customers are responsible for monitoring their shipment and collecting their package from the carrier, local post office, pickup point, or customs office when required.
Orders returned due to failure to collect the package, refusal of delivery, unpaid customs duties, import taxes, brokerage fees, VAT, GST, or carrier fees are not eligible for refunds, replacements, or store credit.
If a package is successfully returned to our facility, the customer may request that the order be reshipped. The customer is responsible for all reshipment costs, return shipping charges, duties, taxes, and any applicable carrier fees.
Returned to sender packages
Packages may be returned to sender due to an incorrect address, incomplete address, failed delivery attempt, refusal of delivery, failure to pay customs fees, or failure to collect the package.
Returned to sender packages are not eligible for a refund, replacement, or store credit.
If the package is returned to our facility and is eligible for reshipment, the customer is responsible for all costs associated with reshipping the order.
Delivered but not received
Once a package has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer. Impuria Jewelry is not responsible for packages that are lost, stolen, or missing after delivery has been confirmed by the carrier.
Customers should first check with household members, neighbors, building management, mailrooms, parcel lockers, and the shipping carrier before contacting us regarding a missing package.
Customers may be required to submit a missing package claim directly with the shipping carrier and provide Impuria Jewelry with the claim or case number before we can assist further.
Impuria Jewelry reserves the right to deny claims where the shipping carrier confirms successful delivery to the address provided at checkout.
Lost packages in transit
If your package appears to be lost in transit, please contact us within 30 days of the shipment date.
We will work with the shipping carrier to investigate the shipment. Carrier investigations and claims may take several weeks to complete.
Any replacement, refund, or store credit issued for lost packages will be at the sole discretion of Impuria Jewelry following the carrier investigation results.
Some items may ship separately
Due to inventory availability, items in a single order may ship separately. If your order is split into multiple shipments, you will receive separate tracking information by email.
There is no additional shipping fee when your order is split into multiple shipments.
We may also combine multiple orders into one shipment when applicable.
Shipping to multiple addresses
We currently do not ship a single order to multiple addresses. If you would like to ship items to different addresses, please place separate orders.
Signature confirmation
For certain orders, Impuria Jewelry may require signature confirmation upon delivery at our discretion.
Customers are responsible for ensuring someone is available to receive the package when signature confirmation is required.
Item availability
Out of stock items
In most cases, when an item displayed on our website is no longer available, the item will either not appear on the site or will display as "Out of Stock."
In some cases, due to inventory fluctuations, items that appear available when you place your order may become unavailable. If this happens, we will notify you as quickly as possible. The unavailable item may be cancelled and refunded.
Short shipments
A short shipment occurs when we ship fewer items than originally ordered due to inventory availability.
If this happens, we will notify you as quickly as possible and confirm whether the remaining item can be shipped later or must be cancelled and refunded.
Pre-orders
Some items may be available for pre-order. If an item is available for pre-order, this will be stated on the product page.
Your payment method may be charged when the pre-order is placed. Pre-order items will ship once they are available.
If your order contains both in-stock and pre-order items, your order may ship together once all items are available unless otherwise stated.
Customs, duties & import taxes
International orders may be subject to customs duties, import taxes, brokerage fees, VAT, GST, or other charges imposed by the destination country.
These charges are not included in the purchase price or shipping fee and are the sole responsibility of the customer.
Impuria Jewelry does not collect, control, or determine these charges and cannot predict their amount.
We recommend contacting your local customs office before placing an order to understand any fees that may apply.
Packages refused, abandoned, returned, or unclaimed due to unpaid customs duties, import taxes, brokerage fees, VAT, GST, or other government-imposed charges are not eligible for refunds, replacements, or store credit.
Contact us
If you have any questions about your order or shipping, please contact our customer service team here.
Last updated: June 17, 2026