Shipping rates

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Your currency and rates are set automatically based on your location at checkout. Free shipping and free gift thresholds are calculated on your order subtotal after discounts, before taxes and shipping.

Standard orders ship with USPS Ground Advantage in the United States, Canada Post in Canada, and international tracked services elsewhere. Delivery estimates are provided by the carrier and are not guaranteed. Saturdays, Sundays, and holidays are not business days.

Express shipping

Express shipping is available at checkout for Australia ($49.99 AUD), the United Kingdom (£26.00 GBP), and all other international destinations ($59.99 USD). It is not currently offered for orders within the United States or Canada.

Express upgrades transit speed only. It does not reduce our 1–10 business day processing time, and express orders are not exempt from customs clearance.

Free gift threshold

When your order subtotal reaches the free gift threshold for your region — $149 USD, $199 CAD, $199 AUD, or £99 GBP — you can choose your free gift in the cart drawer before completing checkout.

Available gift options are subject to stock and may change without notice. Gifts have no cash value, cannot be exchanged or returned for refund or store credit, and are not replaced if an order is returned to sender or refused.

If a return or partial refund brings your order below the threshold, the value of the gift may be deducted from your refund unless the gift is returned with the order.

Processing times

Orders are processed within 1–10 business days and ship Monday through Friday, excluding holidays. Delivery estimates begin once your order has shipped, not when it is placed.

Packages do not ship from our distribution centers on major holidays, including New Year's Day, Martin Luther King Jr. Day, President's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.

Where we ship

We ship to all 50 U.S. states, Puerto Rico, Guam, APO/FPO boxes, all Canadian provinces and territories, and most international countries. We cannot split one order across multiple addresses — please place separate orders instead.

If your country is not listed at checkout, add your items to your cart and estimate shipping here.

Tracking your order

Once your order ships you will receive a confirmation email with your tracking number. You can also track your order at any time from your Impuria Jewelry account. Please allow up to 48 hours after shipment for the carrier to begin updating tracking.

Items in one order may ship separately depending on stock, in which case you will receive separate tracking numbers. There is no additional charge when an order is split.

Shipping delays

Impuria Jewelry is not responsible for delays caused by weather, customs inspections, carrier delays, labor disruptions, natural disasters, high-volume shipping periods, incorrect shipping information, or other events outside our reasonable control.

For certain orders we may require signature confirmation on delivery at our discretion. Where signature confirmation is required, customers are responsible for ensuring someone is available to receive the package.

Address accuracy

Customers are responsible for providing a complete and accurate shipping address and phone number at checkout.

We cannot change a shipping address once an order has shipped. If something is wrong with your address, contact our customer service team as quickly as possible here.

Orders that are delayed, lost, returned, or undeliverable because of incorrect or incomplete information provided at checkout are not eligible for a refund, replacement, or store credit.

Unclaimed, refused & returned packages

Failure to collect a package, refusal of delivery, and failure to pay customs charges do not qualify for a refund, replacement, or store credit.

Customers are responsible for monitoring their shipment and collecting it from the carrier, local post office, pickup point, or customs office where required.

A package may be returned to sender for an incorrect or incomplete address, a failed delivery attempt, refusal of delivery, unpaid customs charges, or failure to collect. If the package reaches our facility and is eligible for reshipment, you may request that we send it again. The customer is responsible for all reshipment costs, return shipping charges, duties, taxes, and carrier fees.

Missing packages

Once a carrier marks a package delivered, responsibility for it transfers to the customer.

Impuria Jewelry is not responsible for packages lost, stolen, or missing after delivery has been confirmed. Before contacting us, please check with household members, neighbors, building management, mailrooms, parcel lockers, and the carrier.

We may ask you to file a missing package claim with the carrier and provide us with the claim or case number before we can assist further.

• File a USPS claim
• File a Canada Post claim
• File a UPS claim

We reserve the right to deny claims where the carrier confirms successful delivery to the address provided at checkout.

If a package appears lost in transit, contact us within 30 days of the shipment date and we will open an investigation with the carrier. Carrier investigations can take several weeks. Any replacement, refund, or store credit for a lost package is issued at the sole discretion of Impuria Jewelry once the investigation concludes.

Item availability

Out of stock

When an item is no longer available it will either be removed from the site or shown as out of stock. Because inventory moves quickly, an item that appears available when you order may sell out. If that happens we will notify you as quickly as possible, and the unavailable item may be cancelled and refunded.

Short shipments

A short shipment is when we ship fewer items than ordered because of availability. We will contact you to confirm whether the remaining item can ship later or should be cancelled and refunded.

Pre-orders

Pre-order availability is stated on the product page. Your payment method may be charged when the pre-order is placed, and the item ships once available. Orders containing both in-stock and pre-order items may ship together once everything is available unless otherwise stated.

Customs, duties & import taxes

International customers are responsible for all customs duties, import taxes, VAT, GST, brokerage fees, and carrier fees required by their country.

These charges are not included in the purchase price or shipping fee. Impuria Jewelry does not collect, control, or determine them and cannot predict their amount. We recommend contacting your local customs office before ordering to understand what may apply.

Packages refused, abandoned, returned, or unclaimed because of unpaid duties, import taxes, brokerage fees, VAT, GST, or other government charges are not eligible for a refund, replacement, or store credit.

Questions about your order

Our customer service team is here to help. Contact us here.