Frequently Asked Questions

Answers to the questions we're asked most. If you can't find what you need, we're happy to help.

Orders & Shipping

Orders are processed within 1–10 business days.

Estimated delivery times after shipment

  • United States: 1–7 business days
  • Canada: 1–7 business days
  • International: 5–14 business days; remote locations may take up to 21 business days

Once your order ships, you'll receive a shipping confirmation email with tracking information so you can follow your delivery.

Yes. We ship worldwide.

Rates are set by your delivery location and charged in the currency shown below.

Location Currency Standard Express Free shipping Free gift
United States USD $8.99 $99+ $149+
Canada CAD $14.99 $99+ $199+
Australia AUD $19.99 $49.99 $119+ $199+
United Kingdom GBP £8.99 £26.00 £59+ £99+
Rest of world USD $34.99 $59.99 $99+ $149+

Thresholds are calculated on the order subtotal before taxes and after any discounts.

Standard shipping is free once your order reaches the threshold for your location.

  • United States: $99 USD and over
  • Canada: $99 CAD and over
  • Australia: $119 AUD and over
  • United Kingdom: £59 GBP and over
  • Rest of world: $99 USD and over

The discount is applied automatically at checkout — no code needed.

A free gift is added to your order once you pass the gift threshold for your location.

  • United States: $149 USD and over
  • Canada: $199 CAD and over
  • Australia: $199 AUD and over
  • United Kingdom: £99 GBP and over
  • Rest of world: $149 USD and over

The gift is added automatically at checkout, and free shipping applies at these totals too.

Express delivery is available at checkout in Australia, the United Kingdom, and most other international destinations.

  • Australia: $49.99 AUD
  • United Kingdom: £26.00 GBP
  • Rest of world: $59.99 USD

Express is not currently offered for orders shipping within the United States or Canada.

Track your order using the link in your shipping confirmation email, or through your account.

Tracking updates are occasionally delayed by carriers. Please allow a few business days for movement before contacting our support team.

First check with household members, neighbours, and building management. Then open a missing package claim directly with your carrier and send us the case number so we can assist further.

Jewelry & Sizing

Most Impuria jewelry is crafted from ASTM F-136 Titanium, Surgical Stainless Steel, Sterling Silver, or Solid Gold depending on the style. Material information is listed on each product page.

Sizing depends on your piercing placement and anatomy. Please refer to our sizing guide for recommendations.

Contact our customer support team and we'll review the available options under our Returns & Exchanges Policy.

  • 6mm — Most healed piercings
  • 8mm — New piercings, or additional room for swelling
  • 10mm — Significant swelling or specific anatomy requirements

Most styles are available in 16G, 18G, or 20G depending on the design. Exact specifications are on each product page.

Many of our styles suit multiple placements. Review the product description and photos for placement recommendations.

Most product pages include a "Notify Me When Available" option that emails you when the item is back in stock.

Flat Back Earrings

Flat back earrings are inserted from the back of the ear and secured by attaching the decorative top.

They can be, especially in hard-to-reach piercings. That's why we created our Piercing Insertion Tool Kit.

Yes. Flat backs are designed for comfortable 24/7 wear.

Yes. Our jewelry is waterproof and made for everyday wear.

Our jewelry is designed to resist tarnishing and hold its appearance with proper care.

Piercing Insertion Tool Kit

  1. Unscrew the top from your flat back earring.
  2. Attach the flat back post to the taper tool.
  3. Guide the taper through your piercing.
  4. Remove the taper tool.
  5. Screw on the decorative top.

Done in seconds.

Yes. The tool was designed to make flat back insertion easier for everyone.

Yes. Use it as often as you like for future jewelry changes.

Returns & Exchanges

Please review our Returns & Exchanges Policy for full eligibility requirements and instructions.

For hygiene and safety reasons, worn earrings and body jewelry cannot be returned.

Lifetime Warranty

Yes. We offer a Lifetime Warranty against manufacturing defects.

Manufacturing defects and workmanship issues.

Loss, theft, accidental damage, misuse, chemical damage, and normal wear and tear.

Still have questions? Email us at hello@impuria.com and our team will respond within 1–2 business days.