Satisfaction Guaranteed

If you are not completely satisfied with a Impuria purchase for any reason, please review our return, refund, and exchange policies below.  Products must be returned in new never used condition. Impuria monitors return activity by customers for abuse, and if we detect what we consider to be excessive or potentially fraudulent return activity from a customer, that customer may be notified in writing that Impuria will no longer accept any returns from that customer.  All returns are subject to validation and approval at Impuria's discretion. 

 

Refunds (if applicable)

All refunds will be refunded via Impuria Jewelry Store Credit.  Impuria Jewelry Store Credit never expires. 

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we cannot offer you a refund.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  Please note purchased gift cards are non refundable.

Please email our team at customercare@impuria.com to start the refund process.  Any returns send directly to our warehouse with no refund request will not be processed.  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, you will be issued Impuria Store Credit.  Please note we are unable to refund any original shipping charges, if applicable, unless the return was a result of our error.

Returns must be sent to our Canadian return center at

IEPJ RETUNS

PO BOX 52005 Edmonton Trail

Calgary, AB T2E 8K0

Canada 

Please allow two weeks for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.

If there is a discrepancy between the return policy and procedures printed on the original packing slip and the information provided above, the information provided above governs the return of your purchase.

 

Sale items

All sale items are non-refundable.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@impuria.com 

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, an email containing your Impuria Jewelry Store Credit will be emailed to you.

 

Return Shipping

To return your product, please email customercare@impuria.com for return instructions.  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  Depending on where you live, the time it may take for your exchanged product to reach you, may vary.  If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Last Updated: Dec 13, 2018