Shipping

It depends on where you are.  Once orders are processed they typically take 1-3 business days to arrive for United States orders.  For Canadian orders they typically arrive within 1-5 days.  Internatioinal shipping time varies, orders usually take 7-14 business days to arrive, however remote locations may take 7-21 business days.  Delivery details will be provided in your confirmation email.

Yes, we ship all over the world.  For more information about our most up to date shipping costs please click here.

Free shipping is offered for United States orders over $50 and it automatically calculated at checkout. 

We are in partnership with major couriers and offer free tracking on all orders.  All of our orders are shipped from our fulfillment center and are usually shipped with USPS, Canada Post or DHL shipping.

Product

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the product.  Most of our products are made with 316L Surgical Stainless Steel or Sterling Silver.  All options are outlined on our product pages, so look out for customization options there.

This really depends on the piercing which you are using our jewelry for.  For our ear piercing sizing guide please click here. 

Some pages have an "notify me when avaliable" feature that lets us notify you when your product is back in stock.

We believe in providing the best value to our customers and periodically offer time limited coupon codes.  To view our current deals click here. 

Payment

If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card and matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current and valid. After validating the information you've entered and an error message is received a second attempt, contact your financial institution for further assistance.

Currently, we accept Visa, MasterCard, Shopify Pay, Apple Pay or PayPal. When your credit card is authorized, funds are put on hold until the transaction is completed. When the transaction has been complete the payment is processed.

Customer Service

Please refer to your shipping confirmation email or log in to your account here. 

Please refer to your shipping confirmation email or log in to your account here. 

Contact Form

Please click here to be redirect to our contact form. 

Email

Please send your inquiry to hello@impuria.com.